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Email and CRM

Articles on email and crm for marketers and the leaders they work for.

Your CRM is often your most valuable and least used marketing asset. Email, personalisation and loyalty programmes turn one-off buyers into long-term customers, and they are channels you own rather than rent from a platform.

These articles cover email marketing that converts, platform choices, personalisation, retention and loyalty, with practical advice on segmentation, automation and privacy.

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Questions answered here

  • How do you write email campaigns that convert?
  • Which email marketing platform should you use?
  • How do you personalise without being creepy?
  • How do you improve customer retention?

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